1. How long has Funtastic Inflatables been in business?

Funtastic Inflatables opened in August of 2000 with one rental – the Castle Jump.  Since that time, the company has continued to serve the Genesee County communities and beyond and has grown to almost 30 inflatables.

2. What is your delivery area?

Funtastic Inflatables has a very large delivery area.  We do not charge our customers any additional fees for delivery so if we take your reservation, we will deliver to you at no additional cost to you.

3. When the inflatable is delivered, will it be set up for me?

All delivered inflatables are properly positioned, secured and inflated before our staff departs.  We will make every effort to ensure that it is staying inflated and you will not have any problems during your event.

4. What happens if a problem occurs during my event and it is after normal business hours?

Funtastic Inflatable has an emergency phone number which can be reached after normal business hours.  The number is (810) 869-7757.

5. What do I do if it rains or the weather is bad after my inflatable has been set up?

If you already have an inflatable set up outside and it starts to rain, you should turn the inflatable off until the rain stops.  If there is gust winds that exceed 20mph, the inflatable must be turned off for safety reasons.

6. What kind of surface can the inflatables be set up on?  Does it have to be perfectly flat?

Virtually any surface.  The surface should be somewhat flat.  Steep hills are not good for inflatables and our staff will not set up your inflatable on a steep hill.  The delivery staff will help you to identify the safest place for your inflatable.

7. What are the power requirements to inflate the inflatables and what will I need to provide?

The unit must be within 100 feet of the electrical outlet.  Check your reservation letter where we identified how many open circuits you will need.  A standard wall outlet provides 20 amp service.  The blower for the inflatable should be the only thing plugged into this outlet.

8. If I am renting a sno kone machine, do I need to supply the ice? 

You will be required to supply the ice for the sno kone rental.  Because our delivery staff usually travels from one delivery to the next, we simply cannot transport the ice reliably without melting. 

9. How much ice do I need for the sno kone machine?

The following chart will help you determine how much ice you will need for your sno kone machine.

10. Am I responsible for filling the dunk tank?

Yes.  If you are renting a dunk tank, you must have the means to fill it.  It must also be at a location where it can be drained after your event.  The dunk tank will need approximately 550 gallons of water.

11. If I am renting a generator, will the generators come full of gas?

Yes.  All generators will be delivered full.  However, you will be responsible for any refilling of gas needed during your event so please be prepared.  Our delivery staff cannot transport gas in the vehicles.  Any gasoline that remains in the generator at the end of the event will not be refunded, returned, or credited. 

12. Will I need to put a deposit down on my reservation?

Yes.  The deposit amount is 50% of your total cost.  Deposits are expected by the due date on your rental agreement.  Requests are not considered reservations until your deposit is received.

13. When does the event need to be pay in full and what method of payment do you accept?

The remaining balance is due no less than 5 days prior to your event.  Payment will not be collected at time of delivery unless prior approval has been given.  Delivery staff will not be setting up any items until the balance is paid in full.  Payments are accepted at our office.  We take cash, check, VISA, MasterCard, and DISCOVER.

14. Can the children have food or toys  in the inflatable?

Absolutely no gum, candy, food, water, “silly string”, or other sticky substances are allowed in the rented unit(s).  In addition, no toys should be brought into the inflatable.  To avoid injuries, all shoes must be removed before playing in or on the inflatables including flip flops.

15. Can the children play with water in the inflatables?

Absolutely no water is allowed in or near the inflatables unless you have specifically rented a water slide.  This will prevent any injuries.

16. What is your cancellation policy?

Any cancellations to your reservation must be made 72 hours prior to your event.  We will give you a full refund upon cancellation, up to 72 hours prior to your event.  If you cancel less than 72 hours prior to your event, you will be refunded the total cost of your reservation minus your deposit.

17. What happens if we have  inclement weather on the day of my event?

If the conditions are not too severe, we will give you the option of continuing on or canceling the event for a full refund.  You may reschedule if you wish, and your deposit and/or full payment will be transferred to the new date.    Please note:  Refunds are only given when the event is cancelled due to inclement weather.  Inclement weather constitutes:  heavy consistent rain, high winds, thunderstorms, hurricanes or threat of tornados.  A predicted “chance of showers” does not constitute inclement weather and a refund will not be given under these circumstances.

1. How long has Funtastic Inflatables been in business?

Funtastic Inflatables opened in August of 2000 with one rental – the Castle Jump.  Since that time, the company has continued to serve the Genesee County communities and beyond and has grown to almost 30 inflatables.

2. What is your delivery area?

Funtastic Inflatables has a very large delivery area.  We do not charge our customers any additional fees for delivery so if we take your reservation, we will deliver to you at no additional cost to you.

3. When the inflatable is delivered, will it be set up for me?

All delivered inflatables are properly positioned, secured and inflated before our staff departs.  We will make every effort to ensure that it is staying inflated and you will not have any problems during your event.

4. What happens if a problem occurs during my event and it is after normal business hours?

Funtastic Inflatable has an emergency phone number which can be reached after normal business hours.  The number is (810) 869-7757.

5. What do I do if it rains or the weather is bad after my inflatable has been set up?

If you already have an inflatable set up outside and it starts to rain, you should turn the inflatable off until the rain stops.  If there is gust winds that exceed 20mph, the inflatable must be turned off for safety reasons.

6. What kind of surface can the inflatables be set up on?  Does it have to be perfectly flat?

Virtually any surface.  The surface should be somewhat flat.  Steep hills are not good for inflatables and our staff will not set up your inflatable on a steep hill.  The delivery staff will help you to identify the safest place for your inflatable.

7. What are the power requirements to inflate the inflatables and what will I need to provide?

The unit must be within 100 feet of the electrical outlet.  Check your reservation letter where we identified how many open circuits you will need.  A standard wall outlet provides 20 amp service.  The blower for the inflatable should be the only thing plugged into this outlet.

8. If I am renting a sno kone machine, do I need to supply the ice? 

You will be required to supply the ice for the sno kone rental.  Because our delivery staff usually travels from one delivery to the next, we simply cannot transport the ice reliably without melting. 

9. How much ice do I need for the sno kone machine?

The following chart will help you determine how much ice you will need for your sno kone machine.

10. Am I responsible for filling the dunk tank?

Yes.  If you are renting a dunk tank, you must have the means to fill it.  It must also be at a location where it can be drained after your event.  The dunk tank will need approximately 550 gallons of water.

11. If I am renting a generator, will the generators come full of gas?

Yes.  All generators will be delivered full.  However, you will be responsible for any refilling of gas needed during your event so please be prepared.  Our delivery staff cannot transport gas in the vehicles.  Any gasoline that remains in the generator at the end of the event will not be refunded, returned, or credited. 

12. Will I need to put a deposit down on my reservation?

Yes.  The deposit amount is 50% of your total cost.  Deposits are expected by the due date on your rental agreement.  Requests are not considered reservations until your deposit is received.

13. When does the event need to be pay in full and what method of payment do you accept?

The remaining balance is due no less than 5 days prior to your event.  Payment will not be collected at time of delivery unless prior approval has been given.  Delivery staff will not be setting up any items until the balance is paid in full.  Payments are accepted at our office.  We take cash, check, VISA, MasterCard, and DISCOVER.

14. Can the children have food or toys  in the inflatable?

Absolutely no gum, candy, food, water, “silly string”, or other sticky substances are allowed in the rented unit(s).  In addition, no toys should be brought into the inflatable.  To avoid injuries, all shoes must be removed before playing in or on the inflatables including flip flops.

15. Can the children play with water in the inflatables?

Absolutely no water is allowed in or near the inflatables unless you have specifically rented a water slide.  This will prevent any injuries.

16. What is your cancellation policy?

Any cancellations to your reservation must be made 72 hours prior to your event.  We will give you a full refund upon cancellation, up to 72 hours prior to your event.  If you cancel less than 72 hours prior to your event, you will be refunded the total cost of your reservation minus your deposit.

17. What happens if we have  inclement weather on the day of my event?

If the conditions are not too severe, we will give you the option of continuing on or canceling the event for a full refund.  You may reschedule if you wish, and your deposit and/or full payment will be transferred to the new date.    Please note:  Refunds are only given when the event is cancelled due to inclement weather.  Inclement weather constitutes:  heavy consistent rain, high winds, thunderstorms, hurricanes or threat of tornados.  A predicted “chance of showers” does not constitute inclement weather and a refund will not be given under these circumstances.